Privacy Policy
Last updated: January 2024
Introduction
Stellar Leaf Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellar-leaf.com or engage our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit an inquiry through our contact forms
- Request a quote for our services
- Subscribe to our communications
- Engage our services under a contract
This information may include:
- Name and job title
- Email address
- Company or organisation name
- Project details and requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To prepare proposals and quotations for our services
- To deliver the services you have engaged us to provide
- To send you relevant communications about our services
- To improve our website and service offerings
- To comply with legal obligations
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as website hosting and analytics.
- Business Partners: With your consent, we may share information with business partners involved in delivering our services to you.
- Legal Requirements: We may disclose your information where required by law or to respond to legal process.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
For inquiries that do not result in a business relationship, we typically retain information for up to two years. For clients with whom we have a business relationship, we retain information for seven years following the completion of services, as required by Australian tax law.
Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details provided below.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
Stellar Leaf Pty Ltd
Level 4, 88 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]